Refund Policy

Last Updated: December 17, 2024

1. Refund Guarantee

Modul.so offers a comprehensive 30-day money-back guarantee for customers making their first purchase. This guarantee is strictly limited to one full refund per customer or account. The refund is exclusively valid for the original purchaser and cannot be transferred to any other individual or entity. Customers are eligible to request a full refund within 30 days from the date of their initial purchase, subject to the specific terms and conditions outlined in this policy.

2. Refund Eligibility Limitations

The refund policy contains specific exclusions to protect the integrity of our service. Refund requests will be immediately denied under the following circumstances. Fraudulent purchases are categorically ineligible for refunds. Any purchases completed through unauthorized sales channels will not qualify for reimbursement. Customers demonstrating a pattern of multiple repeat refunds that suggest systematic abuse of the refund policy will have their requests summarily rejected. Additionally, refunds are not applicable to gifts or transferred licenses, ensuring the protection of our legitimate sales processes.

3. Refund Process

Customers seeking a refund must submit a written request directly to support@modul.so. The refund request must include specific documentation to be considered valid. Customers are required to provide their original order number as proof of purchase. A complete proof of purchase document must be submitted alongside the request. The account holder's email address must precisely match the email address associated with the original purchase record. These requirements are designed to verify the legitimacy of each refund request and protect both the customer and Modul.so.

4. Refund Method

All approved refunds will be processed back to the original payment method used during the initial purchase. The refund processing time is estimated between 5 to 10 business days from the approval of the request. Customers will receive a full refund of the purchase price. However, it is important to note that transaction fees and any additional charges associated with the original purchase are explicitly excluded from the refund and will not be reimbursed.

5. Reservation of Rights

Modul.so maintains comprehensive rights to protect its business interests and prevent potential misuse of the refund policy. The company reserves the right to reject any refund request that appears fraudulent or suspicious. Accounts demonstrating repeated patterns of refund requests may be subject to termination. Furthermore, Modul.so retains the ability to modify this refund policy, with the commitment to provide a 30-day notice to customers before implementing any significant changes.

6. Legal Compliance

This refund policy has been carefully constructed to adhere to existing consumer protection regulations. All terms and conditions are designed to fully comply with current digital service refund standards. Modul.so is committed to maintaining transparency, fairness, and legal compliance in all customer interactions and financial transactions.